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FAQ

HOW DO I MEASURE MY WRIST

Please remember to measure your wrist! To get your correct size, follow the steps below:
STEP 1: Measure your wrist with a flexible tape measurements or a strip of paper just below the wrist bone, where you would normally wear the bracelet.
STEP 2: If you are using a plain strip of paper, mark your size with a pen or pencil then use a ruler to measure the length. That would be your wrist size.
STEP 3: To find your bracelet size, just add your wrist size with the appropriate measurements below.
Snug Fit Add 1/4" 
Comfort to Loose Fit Add 1/2" 

 

WHEN WILL MY ORDER SHIP?

I'm so glad you're excited to receive your order! All items are made to order. 
Please make sure you provide the correct shipping address, I am unable to offer refunds or replacements on any purchase if the address is incorrect.
Domestic packages are sent Royal Mail 1st Class. Tracked and/or signed delivery services are offered but will incur additional cost.
European orders are sent Royal Mail International Standard. Tracked and/or signed delivery services are offered but will incur additional cost.

CUSTOM AND PERSONALISED ORDERS

I would be so happy to do a custom order and create something totally unique for you. In most cases you will receive photos of your bracelet for you to approve before I ship it then I can make any changes as requested.
There is a lot of work involved in custom designs and due to issues with people not following through with their purchase after I have already spent time working on their request, I will need a solid commitment (purchase) before I begin working on any custom orders.

CUSTOM AND PERSONALISED ORDERS

I would be so happy to do a custom order and create something totally unique for you. In most cases you will receive photos of your bracelet for you to approve before I ship it then I can make any changes as requested.
There is a lot of work involved in custom designs and due to issues with people not following through with their purchase after I have already spent time working on their request, I will need a solid commitment (purchase) before I begin working on any custom orders.

RETURNS/REFUNDS

I offer returns, replacements or refunds for certain items.
Please make sure you provide the correct shipping address, I am unable to offer refunds or replacements on any purchase if the address is incorrect.
I do not offer complimentary bracelets if you order the wrong size. If you have ordered the incorrect size you will need to return it before I can make a new one.
In all cases the item will need to be returned before a refund can be issued even if it is broken.

 

PRIVACY POLICY

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

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